Work-Force
The organisation is recruiting a Front Office Receptionist for its Bethlehem operation. The role forms part of a wider hospitality jobs portfolio across Free State.
What This Role Involves
This Front Office Receptionist role has been briefed against a clear set of outcomes for Bethlehem. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the hospitality jobs pipeline across Free State.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Bethlehem teams, and the new Front Office Receptionist will feel that from the first week.
Our Commitment to Transformation
Crucially, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Bethlehem.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
A Typical Day
Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Bethlehem.
Notably, the Bethlehem office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Your Role
- Set up rooms, function venues and outlets ahead of guest arrivals
- Maintain cleanliness in front-of-house and back-of-house areas
- Operate point-of-sale systems and reconcile end-of-shift takings
- Welcome guests warmly and ensure a smooth check-in and check-out experience
- Comply with food safety, hygiene and health regulations at all times
- Prepare and present food in line with kitchen recipes and standards
- Train casual staff on service standards and SOPs
Minimum Requirements
- Relevant hospitality qualification or culinary diploma (advantageous)
- Computer literacy and experience with POS systems
- Ability to remain calm and gracious under pressure
- Strong customer service orientation and warm guest interaction
- 1-3 years’ experience in a similar hospitality environment
If most of these boxes are ticked, you are encouraged to put your name forward.