Work-Force
Applications are warmly invited for a Front Office Receptionist role based in Hartbeespoort. We welcome candidates from every background across North West who are ready to grow with us.
What This Role Involves
The organisation is investing in its Hartbeespoort operation, and this Front Office Receptionist position reflects that commitment. The successful candidate will work across the hospitality jobs function and contribute to the wider North West business.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Hartbeespoort team.
Crucially, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Hartbeespoort also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Diversity and Inclusion
Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across North West, and recruitment is fair, transparent and aligned with the EE Act.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across North West.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Day in the Life
Your shift usually starts with a brief from the duty manager, a quick station check and a look at the day’s bookings or specials. As guests arrive, you slip into a steady rhythm — warm welcomes, accurate orders and seamless coordination with the kitchen and bar. Service peaks demand calm focus and tight teamwork, and quieter moments are spent resetting tables, polishing glassware or training a new starter. When the last guest leaves happy, you know you have delivered a memorable hospitality experience.
Importantly, the rhythm rewards people who plan ahead but also pivot quickly when North West operations throw up the unexpected.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Hartbeespoort.
What You’ll Be Doing
- Prepare and present food in line with kitchen recipes and standards
- Respond promptly to guest requests, complaints and special needs
- Drive guest satisfaction scores and online review ratings
- Maintain cleanliness in front-of-house and back-of-house areas
- Set up rooms, function venues and outlets ahead of guest arrivals
- Coordinate with kitchen, housekeeping and front-office teams
- Maintain the required uniform and presentation standards during all shifts
What You’ll Need
- Sound knowledge of food safety and HACCP principles
- Strong customer service orientation and warm guest interaction
- Ability to work shifts, weekends and public holidays
- Matric / National Senior Certificate (Grade 12)
- Awareness of tourism grading and quality expectations
- Team player who can work collaboratively across departments
- Clear criminal record and contactable references
If your CV speaks to the points above, this role is worth a closer look.