Work-Force
Job Description:
We are seeking a dedicated Entry-Level Helpdesk Support professional to join our team in Bloemfontein, Free State. This role offers a great opportunity to develop technical support skills while assisting users with basic IT-related issues.
Key Responsibilities:
- Provide first-line technical support via phone, email, or chat.
- Assist with troubleshooting hardware, software, and network issues.
- Log and track helpdesk tickets, ensuring timely resolution.
- Escalate complex problems to senior technical teams.
- Offer guidance to users on basic IT procedures and software usage.
Qualifications and Skills:
- No prior experience required; training will be provided.
- Strong communication skills and a willingness to learn.
- Basic understanding of computers and troubleshooting techniques.
- Good problem-solving abilities and attention to detail.
- Ability to work well under pressure and in a team.
Education:
- Matric certificate required; IT-related certifications or coursework is advantageous.