Work-Force
Job Description:
We are hiring a Call Centre Agent for our team in Port Elizabeth, Eastern Cape. This role involves managing customer interactions and delivering excellent service.
Key Responsibilities:
- Handle incoming and outgoing customer calls professionally.
- Address customer inquiries, resolve issues, and provide product information.
- Update and maintain customer records accurately.
- Meet performance and service quality targets.
- Collaborate with team members to achieve departmental goals.
Qualifications and Skills:
- Previous experience in a call centre or customer service role is beneficial.
- Strong communication skills and customer-focused approach.
- Ability to multitask and manage high call volumes effectively.
- Proficiency in call centre software and Microsoft Office Suite.
- Detail-oriented with good problem-solving skills.
Education:
- Matric certificate required; further qualifications in customer service or related fields are advantageous.