Work-Force
Job Description:
Join our growing team as a Customer Service Representative in Sandton, Gauteng. This role involves providing superior support and ensuring customer satisfaction through professional interactions.
Key Responsibilities:
- Manage customer inquiries through various channels, including phone and email.
- Assist with order processing, account management, and product inquiries.
- Resolve customer complaints and escalate issues where necessary.
- Update and maintain customer records and databases.
- Provide detailed product and service information to customers.
Qualifications and Skills:
- Prior customer service experience is beneficial but not mandatory.
- Excellent communication and problem-solving skills.
- Strong organizational abilities and attention to detail.
- Proficiency with Microsoft Office and CRM systems.
- A friendly, professional attitude and a customer-first approach.
Education:
- Matric certificate required; additional qualifications in customer service are a plus.