Work-Force
A Customer Service Representative position is being filled in Umhlanga. Suitable candidates from across KwaZulu-Natal are invited to submit their applications for review.
About the Opportunity
The organisation is investing in its Umhlanga operation, and this Customer Service Representative position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider KwaZulu-Natal business.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Umhlanga team.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Umhlanga.
Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in KwaZulu-Natal is consistently high and consistently fair.
The Environment
Crucially, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Umhlanga site adheres to the standards expected of a responsible South African employer.
Equally, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in KwaZulu-Natal.
In addition, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Working in Umhlanga
Umhlanga continues to grow as an employment hub in KwaZulu-Natal, with minutes from King Shaka International Airport. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Umhlanga.
Many candidates already living within reach of Umhlanga cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Umhlanga, KwaZulu-Natal.
Meet the Team
Notably, the team you will be working with is fast-paced and energetic. Things move quickly across the Umhlanga office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when KwaZulu-Natal operations get busy.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Crucially, the team structure and working relationships for this role in Umhlanga will be explained during the hiring process.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Diversity and Inclusion
Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Umhlanga.
Importantly, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for KwaZulu-Natal.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
On top of that, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Umhlanga.
Your Role
- Up-sell and cross-sell products in line with branch sales targets
- Support stock counts and assist with cycle-count investigations
- Prepare daily, weekly and monthly sales reports for the store manager
- Conduct daily cash-ups and reconcile takings against the POS report
- Respond to customer queries, complaints and product returns
- Replenish stock and rotate displays in line with promotional cycles
Minimum Requirements
- Any checks required by law or the specific duties will be explained during the hiring process
- Awareness of consumer protection and B-BBEE principles
- Experience with stock counting and basic inventory principles
- Numerate and accurate, with attention to detail on cash-ups
- Comfortable operating point-of-sale systems and handling cash
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
- Minimum of 1-2 years’ experience in a customer-facing retail role
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.