Retail Operations Coordinator

An opportunity has arisen for a Retail Operations Coordinator in Durban. Suitably qualified candidates from across KwaZulu-Natal are invited to apply.

What This Role Involves

The Retail Operations Coordinator position is part of an ongoing recruitment drive across KwaZulu-Natal. The brief has been shaped carefully, with a focus on delivery in Durban and across the retail jobs space.

Equally, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Retail Operations Coordinator taking on this position.

Crucially, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Durban also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Internal documentation, process notes and shared playbooks make it easier for the Retail Operations Coordinator to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Equal Opportunity

Practically speaking, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

In addition, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for KwaZulu-Natal.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Durban.

Your Workplace

Equally, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.

Notably, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in KwaZulu-Natal.

Crucially, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Durban site adheres to the standards expected of a responsible South African employer.

Career Growth

This role can grow with you. Strong performers in the retail jobs team in Durban have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Practically speaking, internal mobility is encouraged. People who start in Durban have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Durban team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Why Join Us

You will join a team that values respectful collaboration, honest feedback and shared wins. The Durban colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.

Beyond that, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.

Beyond that, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.

Career development may be available depending on the role, business needs and the hiring organisation’s policies.

Key Outputs

• Assist with receiving deliveries and verifying goods against invoices
• Replenish stock and rotate displays in line with promotional cycles
• Support stock counts and assist with cycle-count investigations
• Train new team members on store procedures and product knowledge
• Ensure compliance with health, safety and consumer protection regulations
• Respond to customer queries, complaints and product returns

What You’ll Need

• Matric / National Senior Certificate (Grade 12)
• Experience with stock counting and basic inventory principles
• Any checks required by law or the specific duties will be explained during the hiring process
• Customer-first mindset with a friendly, approachable manner
• Ability to work as part of a team in a fast-paced retail environment
• Honest, dependable and security-aware in line with shrinkage controls

If most of these boxes are ticked, you are encouraged to put your name forward.