Work-Force
A Customer Service Representative position is being filled in Calvinia. Suitable candidates from across Northern Cape are invited to submit their applications for review.
Overview
An experienced Customer Service Representative is needed to support operations in Calvinia. The role forms part of how the business keeps its retail jobs portfolio strong in Northern Cape.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Calvinia teams, and the new Customer Service Representative will feel that from the first week.
Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Northern Cape is consistently high and consistently fair.
About the Team
The team you will be working with is fast-paced and energetic. Things move quickly across the Calvinia office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Northern Cape operations get busy.
Importantly, the team mix in Calvinia reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
About Calvinia
Calvinia continues to grow as an employment hub in Northern Cape, with in the Kathu iron ore belt. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Calvinia.
Many candidates already living within reach of Calvinia cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Northern Cape economy.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Calvinia, Northern Cape.
The Environment
Crucially, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Calvinia site adheres to the standards expected of a responsible South African employer.
Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
On top of that, a respectful, professional environment is the standard in Northern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Equal Opportunity
Importantly, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Calvinia.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Northern Cape.
Your Role
- Up-sell and cross-sell products in line with branch sales targets
- Operate point-of-sale systems and process payments accurately
- Monitor shrinkage indicators and flag suspicious activity
- Greet customers and provide a friendly, helpful in-store experience
- Conduct daily cash-ups and reconcile takings against the POS report
Candidate Profile
- Matric / National Senior Certificate (Grade 12)
- Ability to stand for long periods and work shifts including weekends
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Willingness to work public holidays and end-of-month peaks
- Basic computer literacy (MS Office, email)
On top of that, if your CV speaks to the points above, this role is worth a closer look.