Work-Force
Job Description:
We are seeking a Customer Relations Advisor to join our team in East London. In this role, you will be responsible for managing customer relationships, addressing inquiries, and ensuring that all customer needs are met with professionalism. You will work to enhance customer satisfaction and foster long-term loyalty by providing prompt and efficient support.
Key Responsibilities:
- Act as the main point of contact for customers, providing them with product and service information.
- Resolve customer issues and complaints in a timely manner.
- Record and manage customer interactions in the CRM system.
- Provide feedback to management on recurring issues and customer concerns.
- Collaborate with internal teams to resolve complex problems.
Qualifications:
- Previous experience in customer service or client relations is preferred.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple customer inquiries simultaneously.
- Familiarity with CRM systems is a plus.