Customer Engagement Agent

Job Description:

We are looking for a Customer Engagement Agent in Upington to build and maintain strong relationships with customers. This role involves proactive customer outreach, ensuring that clients are informed about products, services, and any updates that may impact their experience.

Key Responsibilities:

• Engage with customers via phone, email, and chat to address inquiries and provide updates.
• Manage customer interactions to ensure a high level of satisfaction.
• Resolve any customer complaints in a timely and efficient manner.
• Collect feedback from customers to improve overall service quality.
• Maintain detailed records of interactions in the CRM system.

Qualifications:

• Excellent communication and problem-solving skills.
• Previous experience in customer service or client relations is a plus.
• Ability to work independently and manage time effectively.
• Strong organizational skills and attention to detail.