Work-Force
We are hiring a Call Centre Specialist to join our dynamic team in Lephalale. The role focuses on handling high volumes of customer inquiries and ensuring that each interaction results in a positive customer experience. You will provide expert assistance and solutions to customer queries.
Key Responsibilities:
- Handle inbound and outbound calls efficiently, ensuring high-quality service delivery.
- Assist customers with product inquiries, complaints, and general support.
- Log and track customer interactions and follow-up on unresolved cases.
- Meet and exceed individual performance metrics and targets.
- Provide ongoing feedback to improve call centre processes and customer satisfaction.
Qualifications:
- Proven experience in a call centre or customer service environment.
- Strong verbal communication skills and attention to detail.
- Ability to handle difficult customer interactions with professionalism.
- Familiarity with call centre software and reporting tools.