Work-Force
Job Purpose: The Credit Controller is responsible for rehabilitating medium to high-risk accounts and managing all related administrative tasks, such as adjustments on student ledgers and handling specialized queries.
Duties & Responsibilities:
- Manage Queries and Specialized Accounts:
- Handle cancellations and special arrangements.
- Identify and trace unallocated payments.
- Maintain payment plans and manage incoming queries.
- Rehabilitate Medium to High-Risk Accounts:
- Convert overdue accounts to promises to pay (PTP) or secure payment.
- Arrange payment plans for clients struggling with standard contract terms.
- Accurately document all correspondence (both verbal and written) in the accounting system.
- Answer incoming calls and determine the next steps based on call outcomes.
Minimum Requirements:
- Qualifications:
- Matric (NQF Level 4) minimum.
- Experience:
- At least 7 years of debt collection experience.
Key Competencies:
- Customer Interaction:
- Excellent telephone manner with the ability to deal with customers diligently, courteously, and professionally.
- Ability to understand and interpret statements to identify overdue accounts.
- Concise and assertive communication, with a persuasive yet patient approach.
- Technical Skills:
- Proficient in Microsoft Excel.
- Knowledge of reconciliation processes.
- Familiarity with customer service and CPA (Consumer Protection Act) regulations.
- Personal Attributes:
- Self-motivated and reliable with strong negotiation skills.
- Patient and diligent, with a commitment to tracking down individuals responsible for paying off debts.
Salary:
- Market related.
Application Process: To apply for this role, please submit your CV along with a cover letter detailing your relevant experience and skills in debt collection.
Join us in ensuring financial accuracy and client satisfaction!