Work-Force
Bring your skills as a Control Room Operator to Ladysmith and join a team that moves fast. This KwaZulu-Natal role is one to watch.
About This Position
An experienced Control Room Operator is needed to support operations in Ladysmith. The role forms part of how the business keeps its legal and security jobs portfolio strong in KwaZulu-Natal.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Ladysmith team.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Ladysmith teams, and the new Control Room Operator will feel that from the first week.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the legal and security jobs group in Ladysmith.
Internal documentation, process notes and shared playbooks make it easier for the Control Room Operator to step into the legal and security jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Working in Ladysmith
The role is based in Ladysmith, on the Umhlanga Ridge business corridor. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Ladysmith and the broader KwaZulu-Natal region.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Ladysmith, KwaZulu-Natal.
Many candidates already living within reach of Ladysmith cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Ladysmith.
Diversity and Inclusion
Equally, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Ladysmith.
Why Join Us
Practically speaking, the company invests in the people who join it. From structured onboarding to ongoing skills development, you will find clear paths to grow your career in legal and security jobs from your base in Ladysmith. Many colleagues across KwaZulu-Natal have moved into senior roles after starting in positions just like this one.
Notably, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Ladysmith keep progressing.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in KwaZulu-Natal.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Ladysmith teams.
Your Future Here
This role can grow with you. Strong performers in the legal and security jobs team in Ladysmith have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Ladysmith team member.
Equally, internal mobility is encouraged. People who start in Ladysmith have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
What Your Day Looks Like
Your day is built on focus and detail. You work through matter files or post lists, review evidence or contracts and check that every required record is in place. Communication with site teams, attorneys, clients or SAPS is constant, and you keep your reports factual, precise and timely. When something out of the ordinary happens, you respond calmly and follow procedure, knowing that good documentation today protects the business tomorrow.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Ladysmith.
Crucially, the Ladysmith office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Notably, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.
Meet the Team
Crucially, the team you will be working with is fast-paced and energetic. Things move quickly across the Ladysmith office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when KwaZulu-Natal operations get busy.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Beyond that, the team mix in Ladysmith reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Daily Duties
- Conduct legal research and prepare opinions for the legal team
- Monitor CCTV systems and respond to alarms and incidents
- Track legal and regulatory changes and advise the business on impact
- Liaise with the Sheriff, Master’s Office and external counsel
- Draft, review and amend commercial contracts and service agreements
- Maintain PSIRA registration and uphold the security industry code of conduct
Essential Criteria
- Clear criminal record verified through approved screening
- Strong report-writing skills with accurate, factual content
- Commitment to ongoing professional development and refresher training
- Computer literacy and experience with case or incident management systems
- Strong written and verbal communication skills
- Active PSIRA registration at the appropriate grade for security roles
- Willingness to work shifts, weekends and public holidays as required
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.