Work-Force
An opportunity has arisen for a Customer Service Representative in Westville. Suitably qualified candidates from across KwaZulu-Natal are invited to apply.
The Role
The Customer Service Representative vacancy forms part of how the Westville branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the retail jobs side of the business moving forward.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Westville much easier.
What Your Day Looks Like
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
Notably, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.
Crucially, the Westville office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Your Future Here
Career progression here is real, not a slogan. The retail jobs space in Westville offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in KwaZulu-Natal.
Internal mobility is encouraged. People who start in Westville have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
The Environment
Importantly, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
A respectful, professional environment is the standard in KwaZulu-Natal. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Westville site adheres to the standards expected of a responsible South African employer.
Daily Duties
- Support stock counts and assist with cycle-count investigations
- Monitor shrinkage indicators and flag suspicious activity
- Assist with receiving deliveries and verifying goods against invoices
- Promote loyalty programmes and capture customer information lawfully
- Replenish stock and rotate displays in line with promotional cycles
- Maintain visual merchandising standards on the sales floor
- Keep the store, change rooms and stockroom clean and organised
- Respond to customer queries, complaints and product returns
What You’ll Need
- Ability to stand for long periods and work shifts including weekends
- Experience with stock counting and basic inventory principles
- Matric / National Senior Certificate (Grade 12)
- Comfortable operating point-of-sale systems and handling cash
- Visual merchandising flair or formal training is an advantage
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.