Clerk

Overview: We are seeking a highly organized and detail-oriented Branch Administrator to ensure the effective and efficient operations of our branch. This role involves managing various administrative tasks, ensuring compliance with security requirements, and meeting the client’s needs professionally.

Key Responsibilities:

• Complete and submit all daily reports for different clients and superiors by the end of the shift.
• Ensure all registers are up-to-date and Standard Operating Procedures (SOPs) are adhered to.
• Report any discrepancies over R50.00, faulty equipment, and consumables to the Branch Manager.
• Handle queries, incident reports, and initial investigations efficiently.
• Ensure tellers have all necessary documentation for daily use.
• Complete and file all relevant documentation accurately.
• Provide detailed feedback on queries from the SBSA team and ensure all daily reports and statistics are accurate and submitted by 16:00.
• Adhere to the 2-hour Turnaround Time (TAT) rule for document handling.
• Provide accurate feedback on stock levels and place orders as per SOP every 4 weeks.
• Dispatch stationary orders to clients promptly (e.g., rubber bands, deposit books, money grips).
• Manage filing, archiving, and dispatching of documents to Metro file as per SOP (one month to be kept on-site).
• Secure footage on the server and distribute copies on CD to clients.
• Hand over TDCs to the respective CIT company and submit an accurate out list to the SBSA team, ensuring confirmation by 13:00 on Fridays that TDCs have been sent.
• Report all incidents to the Branch Manager and the Regional CLO via email and telephone daily by 16:00.

Minimum Requirements:

• Grade 12 or NQF Level 4 Certificate.
• MS Office computer literacy (Word, Excel, Outlook).
• Excellent interaction, bilingual, communication, and negotiation skills.
• Professional appearance and demeanor.
• Strong administration skills, including writing and reporting.
• Excellent time management.
• Honest, reliable, and trustworthy characteristics.

Personality Attributes:

• Strong interpersonal skills.
• Effective communication and customer focus.
• Analytical and critical thinking skills.
• Ability to work as a team player.

Core Competencies:

• Planning and organizational skills.
• Leadership and control abilities.

If you meet these requirements and are dedicated to ensuring the efficient operation of our branch, we encourage you to apply for this position.