Work-Force
Job Description:
Join our team as a Call Centre Support Consultant in Port Shepstone! This role involves providing technical and customer support via phone and email. You will be responsible for managing inbound queries, troubleshooting issues, and escalating problems when necessary.
Key Responsibilities:
- Handle inbound and outbound customer calls in a call centre environment.
- Provide first-line support for customer inquiries, issues, and complaints.
- Document all customer interactions and escalate complex cases to relevant teams.
- Assist with troubleshooting technical issues related to products and services.
- Work towards meeting individual and team performance targets.
Qualifications:
- Previous experience in a call centre or support role is advantageous.
- Excellent communication and customer service skills.
- Ability to work in a high-pressure, fast-paced environment.
- Proficiency in using CRM and call management software.