Assistant Store Manager

Mambo’s is searching for a dynamic Assistant Store Manager to join our vibrant team! This role is perfect for someone with strong leadership skills and a passion for retail, ready to drive store success and deliver exceptional customer experiences. As an Assistant Store Manager, you will collaborate closely with the Store Manager to build and lead a dedicated team, manage store operations, and uphold a consistently high standard of service.

What You’ll Do: Key Responsibilities

• Embody Brand Values: Communicate Mambo’s values and brand philosophy effectively to both customers and teammates, creating a positive store atmosphere.
• Support Store Operations: Assist the Store Management Team in running efficient store operations within the competitive retail landscape, ensuring all processes are seamless.
• Team Management: Oversee scheduling, time-off, and payroll for all team members, fostering a collaborative and motivated team environment.
• Administrative Processes: Act as the in-store expert for all administrative tasks, troubleshooting any issues that arise to maintain smooth operations.
• Stock Management: Oversee stock management and processes to ensure optimal inventory levels, minimizing loss and maximizing sales potential.
• Team Development: Coach and train team members through skill development and process training, ensuring they are equipped to deliver excellent service.
• Customer Service: Provide outstanding service to every customer, ensuring a positive shopping experience that keeps them coming back.
• Feedback and Support: Offer direct feedback and support to teammates and the national operations team, fostering a culture of continuous improvement.
• Inclusive Culture: Promote an inclusive workplace culture by treating all teammates and customers with respect and encouraging diversity.

Who You Are: Qualifications and Skills

• Experience: Minimum of 2 years in a management role at a customer-focused, operationally excellent retailer.
• Retail Operations: Previous experience in retail operations, including administrative tasks and stock management.
• Leadership: Confident in leading a team, overseeing operations, and driving sales performance while fostering team collaboration.
• Accountability: Proven track record of holding yourself and others accountable while establishing trust among direct reports.
• Organization: Exceptionally organized and proactive, with strong time management skills to handle multiple responsibilities.
• Interpersonal Skills: A collaborative team player with excellent interpersonal and communication skills that resonate with both customers and colleagues.
• Problem-Solver: An out-of-the-box thinker who is resourceful when faced with challenges, always seeking innovative solutions.
• Visionary: Capable of creating and sharing a compelling vision that inspires and motivates your team to achieve their best.
• Flexibility: Willing to work varying schedules, including weekends and special events, to meet business needs.

You’ll Love This Job If:

• Organized: You thrive on managing multiple tasks efficiently, ensuring everything runs smoothly.
• Results-Oriented: You are driven by achieving sales targets and taking actionable steps to improve performance.
• Communicative: You excel in communication and enjoy leading and collaborating with others, making teamwork a priority.
• Passionate: You have a genuine interest in retail and a passion for delivering excellent customer service, always striving for excellence.
• Curious: You are eager to learn about Mambo’s products and grow the business, continuously seeking knowledge and improvement.

Application Process: Join Our Team!

To apply for this exciting opportunity, please submit your resume along with a cover letter detailing your relevant experience and why you are a great fit for this role.

Join Mambo’s and help us continue to provide exceptional retail experiences that delight our customers!