Work-Force
Whether you are an experienced Customer Service Representative or stepping into the role for the first time, there is space for you in Springbok. The team hires on merit and across communities in Northern Cape.
Overview
This Customer Service Representative role has been briefed against a clear set of outcomes for Springbok. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Northern Cape.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Springbok team.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Springbok much easier.
The Environment
The work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Springbok site adheres to the standards expected of a responsible South African employer.
On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Diversity and Inclusion
Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Springbok.
Importantly, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Springbok.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Core Functions
- Maintain visual merchandising standards on the sales floor
- Prepare daily, weekly and monthly sales reports for the store manager
- Support stock counts and assist with cycle-count investigations
- Conduct daily cash-ups and reconcile takings against the POS report
- Train new team members on store procedures and product knowledge
- Greet customers and provide a friendly, helpful in-store experience
- Respond to customer queries, complaints and product returns
- Operate point-of-sale systems and process payments accurately
Candidate Profile
- Willingness to work public holidays and end-of-month peaks
- Matric / National Senior Certificate (Grade 12)
- Comfortable operating point-of-sale systems and handling cash
- Customer-first mindset with a friendly, approachable manner
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
- Experience with stock counting and basic inventory principles
- Numerate and accurate, with attention to detail on cash-ups
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.