Work-Force
Whether you are an experienced IT Support Technician or stepping into the role for the first time, there is space for you in Westville. The team hires on merit and across communities in KwaZulu-Natal.
What This Role Involves
An experienced IT Support Technician is needed to support operations in Westville. The role forms part of how the business keeps its it jobs portfolio strong in KwaZulu-Natal.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Westville team.
Internal documentation, process notes and shared playbooks make it easier for the IT Support Technician to step into the it jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Why This Role
You will join a team that values respectful collaboration, honest feedback and shared wins. The Westville colleagues take pride in supporting one another and in doing the it jobs side of the business properly, day in and day out.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
The package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Our Commitment to Transformation
Practically speaking, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.
Equally, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for KwaZulu-Natal.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Your Role
- Monitor system health using observability tools and respond to alerts
- Collaborate with product and design teams during sprint planning
- Plan and execute infrastructure upgrades with minimal downtime
- Write clean, testable code that follows the team’s coding standards
- Automate repetitive operational tasks using scripts and tooling
- Implement security best practices in line with POPIA obligations
- Investigate and resolve user-reported support tickets at L2 and L3
- Diagnose and resolve production incidents within agreed SLAs
Minimum Requirements
- Good written and verbal communication for technical and non-technical audiences
- Exposure to monitoring and observability tooling
- Working knowledge of cloud platforms (AWS, Azure or GCP)
- Experience with containerisation (Docker, Kubernetes) is an advantage
- Hands-on experience with relational and NoSQL databases
Candidates who meet most of these criteria are welcome to be considered for the role.