Dialler Manager

Overview

As the Dialler Manager, you will be responsible for managing and optimizing the Dialler system to ensure efficient and effective campaign performance. You will collaborate closely with campaign managers, IT, and quality assurance teams to achieve campaign objectives and enhance overall operational efficiency.

Key Responsibilities

• Dialler Management: Oversee the configuration and optimization of the Dialler system to maximize campaign effectiveness and agent productivity.
• Collaboration: Work closely with campaign managers to understand campaign requirements and ensure that the Dialler is set up to meet these needs.
• Performance Monitoring: Continuously monitor Dialler performance metrics, identifying areas for improvement and implementing necessary adjustments.
• Compliance Oversight: Ensure compliance with outbound call regulations and standards, maintaining adherence to industry best practices.
• Technical Support: Provide technical expertise on Dialler systems such as VICI, ConnexOne, or similar platforms, troubleshooting issues as they arise.
• Data Management: Utilize Structured Query Language (SQL) for database management and reporting, ensuring data integrity and accessibility.

Minimum Qualifications

• Education: Bachelor’s degree in a relevant field such as Information Technology, Business Administration, or a related discipline.
• Experience: Proven experience in Dialler management within a telemarketing or call center environment.

Skills and Competencies

• Dialler Proficiency: Strong understanding of various Dialler systems and their functionalities.
• Outbound Operations Knowledge: In-depth knowledge of outbound call center operations, including dialing regulations and compliance requirements.
• SQL Proficiency: Proficient in SQL for database queries and management.
• Analytical Skills: Ability to analyze data and performance metrics to drive improvements in campaign performance.

Personal Attributes

• Leadership Skills: Strong leadership abilities to guide teams towards achieving operational goals.
• Problem-Solving Mindset: Capable of identifying issues quickly and implementing effective solutions.
• Communication Skills: Excellent verbal and written communication skills for effective collaboration across departments.

Working Conditions

This position may require flexible working hours based on campaign demands. Occasional travel may be necessary for training or system upgrades.