Work-Force
Whether you are a seasoned Retail Operations Coordinator or stepping into the role for the first time, there is space for you in Westville. The team hires on merit and across communities in KwaZulu-Natal.
About the Opportunity
The organisation is investing in its Westville operation, and this Retail Operations Coordinator position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider KwaZulu-Natal business.
Practically speaking, the role suits a candidate who values consistency and clear communication. The Westville operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Westville much easier.
The Environment
In addition, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Beyond that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
A respectful, professional environment is the standard in KwaZulu-Natal. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Your Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Westville group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
On top of that, the team mix in Westville reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Our Commitment to Transformation
Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across KwaZulu-Natal, and recruitment is fair, transparent and aligned with the EE Act.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Westville.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.
Key Responsibilities
- Keep the store, change rooms and stockroom clean and organised
- Train new team members on store procedures and product knowledge
- Operate point-of-sale systems and process payments accurately
- Monitor shrinkage indicators and flag suspicious activity
- Ensure compliance with health, safety and consumer protection regulations
Essential Criteria
- A clear criminal record verified through approved screening providers
- Matric / National Senior Certificate (Grade 12)
- Customer-first mindset with a friendly, approachable manner
- Numerate and accurate, with attention to detail on cash-ups
- Ability to stand for long periods and work shifts including weekends
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Ability to work as part of a team in a fast-paced retail environment
Candidates who meet most of these criteria are welcome to be considered for the role.