Records Officer

A Records Officer position is being filled in Ladysmith. Suitable candidates from across KwaZulu-Natal are invited to submit their applications for review.

About the Opportunity

This Records Officer role sits within the administration jobs function in Ladysmith. It offers a defined scope, clear measures of success, and the support of an experienced team across KwaZulu-Natal.

Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.

Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Ladysmith teams, and the new Records Officer will feel that from the first week.

Quality is everyone’s job. Whether the Records Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in KwaZulu-Natal is consistently high and consistently fair.

The role has been written to be sustainable, not just busy. Strong output is expected, and managers in Ladysmith also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.

Career Growth

Beyond that, this role can grow with you. Strong performers in the administration jobs team in Ladysmith have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Ladysmith team member.

Internal mobility is encouraged. People who start in Ladysmith have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

Meet the Team

You will join a tight-knit, collaborative team that knows the administration jobs side of the business inside out. The Ladysmith group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Beyond that, the team mix in Ladysmith reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Based in Ladysmith

Equally, the role is based in Ladysmith, near the Berea office node. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Ladysmith and the broader KwaZulu-Natal region.

Many candidates already living within reach of Ladysmith cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.

If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Ladysmith, KwaZulu-Natal.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Ladysmith.

The Environment

In addition, the environment is professional and structured. Expect a calm, well-organised office, a steady flow of support requests, and a strong culture of confidentiality.

In addition, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Ladysmith site adheres to the standards expected of a responsible South African employer.

On top of that, a respectful, professional environment is the standard in KwaZulu-Natal. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.

Why This Role

Notably, you will join a team that values respectful collaboration, honest feedback and shared wins. The Ladysmith colleagues take pride in supporting one another and in doing the administration jobs side of the business properly, day in and day out.

Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in KwaZulu-Natal.

Crucially, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Ladysmith keep progressing.

Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Ladysmith teams.

Equal Opportunity

Importantly, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.

B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.

Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Ladysmith.

Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.

A Typical Day

Your day starts at the front of the business, ready to greet visitors, answer the switchboard and make sure the leadership diaries are in order. Through the morning you balance calls, couriers, capturing data and supporting projects with neat, accurate work. After lunch, you might be preparing minutes from a board pack, helping HR onboard a new starter, or chasing a courier across town. By close of day, every desk you support knows you have it covered, and the office is set up for a calm, productive tomorrow.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Ladysmith.

On top of that, the rhythm rewards people who plan ahead but also pivot quickly when KwaZulu-Natal operations throw up the unexpected.

Equally, the Ladysmith office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

Your Role

• Capture data accurately into internal systems and registers
• Track and report on departmental KPIs through standard templates
• Maintain visitor registers and ensure compliance with access protocols
• File, scan and archive documents in line with retention policies
• Process invoices, requisitions and expense claims for approval
• Provide administrative support to projects and special initiatives

Essential Criteria

• Strong organisational skills and the ability to multitask
• Comfortable working with finance, HR and operational systems
• Professional, courteous manner with strong customer-service orientation
• Strong proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• High attention to detail and accuracy in data capture

Candidates who meet most of these criteria are welcome to be considered for the role.