Work-Force
Job Description:
We are looking for an Inbound Customer Service Agent to join our team in Klerksdorp. This role involves managing incoming customer calls, providing information on products and services, and resolving inquiries to ensure a positive customer experience. You will be responsible for delivering high-quality support while meeting performance targets.
Key Responsibilities:
- Handle inbound customer calls and provide accurate product or service information.
- Assist with billing inquiries, account updates, and general troubleshooting.
- Resolve customer complaints and escalate more complex issues when necessary.
- Maintain detailed records of customer interactions.
- Work towards achieving individual and team performance goals.
Qualifications:
- Previous experience in customer service or call centre work is preferred.
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced environment and handle high call volumes.
- Familiarity with CRM systems and data entry skills.