Work-Force
We are looking for a Helpdesk Support professional in Durban, KwaZulu-Natal to provide technical assistance and support to our users.
Key Responsibilities:
- Provide first-level support for technical issues via phone, email, or chat.
- Troubleshoot and resolve hardware, software, and network problems.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate records of support requests and resolutions.
- Assist with software installations, updates, and configurations.
Qualifications and Skills:
- Previous experience in helpdesk support or a technical support role is preferred.
- Strong problem-solving skills and technical knowledge.
- Excellent communication skills and customer service orientation.
- Proficiency in helpdesk software and Microsoft Office Suite.
- Ability to work independently and manage multiple support requests.
Education:
- Matric certificate required; additional technical certifications or qualifications are advantageous.