Work-Force
We are hiring a Customer Service Representative for our team in Cape Town, Western Cape. This role involves providing outstanding support to customers and resolving their inquiries.
Key Responsibilities:
- Interact with customers via phone, email, or chat to address their needs and concerns.
- Process orders, handle returns, and manage customer accounts.
- Provide accurate information about products, services, and company policies.
- Resolve complaints and escalate issues as needed.
- Maintain detailed records of customer interactions and transactions.
Qualifications and Skills:
- Experience in customer service or a similar role is advantageous.
- Strong communication and problem-solving skills.
- Ability to manage multiple tasks and work efficiently under pressure.
- Proficiency in customer service software and Microsoft Office.
- Friendly and professional demeanor with a customer-focused approach.
Education:
- Matric certificate required; additional qualifications in customer service or related fields are a plus.