Work-Force
Role Overview: As a Paid Social Account Manager at Jellyfish, you will be integral to our Paid Media team, responsible for managing a portfolio of accounts and collaborating with clients and internal teams. Your role will involve optimizing paid social campaigns, leading team efforts, and driving client satisfaction and revenue growth.
Primary Responsibilities:
- Client Management:
- Manage and oversee the daily operations of multiple client accounts, including pacing, quality assurance (QA), optimizations, reporting, and campaign setup.
- Demonstrate a comprehensive understanding of client businesses and their paid social strategies.
- Collaborate with client Strategy and Media Planning teams to develop media plans and roadmaps.
- Build and maintain strong client relationships, offering insights, optimizations, and testing opportunities.
- Present new ideas and solutions to clients during meetings and ensure client satisfaction.
- Uphold rigorous QA processes and identify areas for process improvement.
- Integrate social media efforts with broader strategic planning initiatives.
- Team Management:
- Lead weekly team status meetings, delegating tasks and deadlines, and contributing to internal leadership projects.
- Coach and develop team members, focusing on tactical skills, account management, and insight writing.
- Conduct regular 1:1 meetings with direct reports, providing feedback and support for their development.
- Serve as an escalation point for resolving team and account issues.
- Support the creation and documentation of best practices for campaign management.
- Industry Trends and Process Improvement:
- Stay current with industry trends and advancements in paid social media.
- Collaborate with the Paid Social Director to share best practices and new opportunities with the team.
- Identify and implement solutions to streamline and automate processes for increased efficiency.
Qualifications:
- Experience: 4+ years of hands-on experience with Paid Social platforms, including Meta, LinkedIn, Snap, Pinterest, and TikTok. Knowledge of Campaign Manager 360 is preferred.
- Skills:
- Proficiency with G-Suite (Sheets, Slides, Docs) and streamlining workflows.
- Expertise in QA processes, campaign setup, pacing, optimizations, A/B testing, insight writing, and data analysis.
- Strong organizational skills with the ability to manage multiple tasks and responsibilities autonomously and efficiently.
- Client-centric approach with a passion for developing and maintaining client relationships.
- Advanced analytics and reporting skills, with the ability to use data and market insights to inform strategic decisions.
- Process improvement mindset with a focus on implementing solutions to enhance efficiency and automation.
Additional Information:
- Client and Team Focus: This role requires a balance between client management and team leadership, necessitating strong communication and leadership skills.
- Growth Opportunity: This position offers the chance to work with leading global brands and be a key player in Jellyfish’s expanding Paid Media team.