Work-Force
This is a current vacancy. We believe great workplaces are built on great people. We are looking for a Switchboard Operator in Mthatha, and we encourage applicants from across Eastern Cape to consider this opportunity.
About This Position
The Switchboard Operator position is part of an ongoing recruitment drive across Eastern Cape. The brief has been shaped carefully, with a focus on delivery in Mthatha and across the administration jobs space.
Communication runs both ways. Managers across the administration jobs team in Eastern Cape make time for one-to-ones, and people are expected to speak up early when something needs attention.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the administration jobs group in Mthatha.
Internal documentation, process notes and shared playbooks make it easier for the Switchboard Operator to step into the administration jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Equal Opportunity
Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across Eastern Cape, and recruitment is fair, transparent and aligned with the EE Act.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Eastern Cape.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Mthatha.
Working in Mthatha
Working in Mthatha means a place within the Coega Industrial Development Zone, with a steady flow of activity and a strong local economy. The team has built solid relationships across the Eastern Cape region, and the Mthatha office benefits from those long-standing connections.
Many candidates already living within reach of Mthatha cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Mthatha, Eastern Cape.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Mthatha.
Where You’ll Work
Notably, the environment is professional and structured. Expect a calm, well-organised office, a steady flow of support requests, and a strong culture of confidentiality.
A respectful, professional environment is the standard in Eastern Cape. Bullying, harassment and unfair conduct have no place here, and managers are trained to act decisively when concerns are raised.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Mthatha site adheres to the standards expected of a responsible South African employer.
Practically speaking, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Your Future Here
Career progression here is real, not a slogan. The administration jobs space in Mthatha offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in Eastern Cape.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Mthatha team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Equally, internal mobility is encouraged. People who start in Mthatha have moved into roles in other branches, specialist functions and project teams across Eastern Cape.
What You’ll Be Doing
- Provide administrative support to projects and special initiatives
- Capture data accurately into internal systems and registers
- Answer incoming calls and route enquiries to the correct department
- File, scan and archive documents in line with retention policies
- Process invoices, requisitions and expense claims for approval
- Maintain a tidy, professional reception and meeting-room environment
- Liaise with suppliers, contractors and service providers
Essential Criteria
- Relevant administrative or office management qualification (advantageous)
- Good written and verbal communication in English
- Strong proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
- Comfortable working with finance, HR and operational systems
- Matric / National Senior Certificate (Grade 12)
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.