Work-Force
Job Description:
We are seeking a Bilingual Call Centre Agent for our Nelspruit office. This role requires fluency in two languages and the ability to provide customer service to a diverse client base. You will manage customer queries, resolve complaints, and provide assistance in both languages.
Key Responsibilities:
- Handle inbound and outbound calls in two languages (English and an additional language).
- Provide product and service information to customers.
- Resolve customer complaints and escalate when necessary.
- Maintain accurate records of customer interactions.
- Achieve performance targets and contribute to team success.
Qualifications:
- Fluency in English and one other South African language (e.g., Afrikaans, Zulu, etc.).
- Prior experience in customer service or a call centre environment is a plus.
- Strong communication skills and attention to detail.
- Ability to work in a fast-paced, high-call volume environment.