Work-Force
Listing live now. We believe great workplaces are built on great people. We are looking for a Retail Operations Coordinator in Umhlanga, and we encourage applicants from across KwaZulu-Natal to consider this opportunity.
Overview
This Retail Operations Coordinator role has been briefed against a clear set of outcomes for Umhlanga. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across KwaZulu-Natal.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Umhlanga team.
The role has been written to be sustainable, not just busy. Strong output is expected, and managers in Umhlanga also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Umhlanga teams, and the new Retail Operations Coordinator will feel that from the first week.
About the Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Umhlanga group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Notably, the team structure and working relationships for this role in Umhlanga will be explained during the hiring process.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Why This Role
Equally, the hiring organisation may provide onboarding or skills development for this retail jobs role in Umhlanga; the available support will be confirmed in the final vacancy details for KwaZulu-Natal.
In addition, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Notably, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
Working in Umhlanga
Working in Umhlanga means a place minutes from King Shaka International Airport, with a steady flow of activity and a strong local economy. The team has built solid relationships across the KwaZulu-Natal region, and the Umhlanga office benefits from those long-standing connections.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Umhlanga.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Umhlanga, KwaZulu-Natal.
Many candidates already living within reach of Umhlanga cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local KwaZulu-Natal economy.
Equal Opportunity
Notably, the organisation is committed to fair, merit-based recruitment and equal opportunity. Applications are assessed against the published role requirements in line with applicable employment law.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Umhlanga.
In addition, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for KwaZulu-Natal.
Your Role
- Promote loyalty programmes and capture customer information lawfully
- Assist with receiving deliveries and verifying goods against invoices
- Greet customers and provide a friendly, helpful in-store experience
- Conduct daily cash-ups and reconcile takings against the POS report
- Respond to customer queries, complaints and product returns
- Operate point-of-sale systems and process payments accurately
Candidate Profile
- Any checks required by law or the specific duties will be explained during the hiring process
- Visual merchandising flair or formal training is an advantage
- Customer-first mindset with a friendly, approachable manner
- Ability to work as part of a team in a fast-paced retail environment
- Awareness of consumer protection and B-BBEE principles
- Minimum of 1-2 years’ experience in a customer-facing retail role
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.