Work-Force
A Retail Operations Coordinator position is being filled in Cradock. Suitable candidates from across Eastern Cape are invited to submit their applications for review.
About the Opportunity
The Retail Operations Coordinator vacancy forms part of how the Cradock branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the retail jobs side of the business moving forward.
On top of that, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Retail Operations Coordinator taking on this position.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Cradock.
What Your Day Looks Like
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Cradock.
Notably, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.
About the Team
Crucially, the team you will be working with is fast-paced and energetic. Things move quickly across the Cradock office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Eastern Cape operations get busy.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
On top of that, the team structure and working relationships for this role in Cradock will be explained during the hiring process.
About Cradock
Working in Cradock means a place in the growing Buffalo City Metro, with a steady flow of activity and a strong local economy. The team has built solid relationships across the Eastern Cape region, and the Cradock office benefits from those long-standing connections.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Cradock.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Cradock, Eastern Cape.
What You’ll Be Doing
- Promote loyalty programmes and capture customer information lawfully
- Support stock counts and assist with cycle-count investigations
- Conduct daily cash-ups and reconcile takings against the POS report
- Keep the store, change rooms and stockroom clean and organised
- Respond to customer queries, complaints and product returns
- Up-sell and cross-sell products in line with branch sales targets
- Greet customers and provide a friendly, helpful in-store experience
What You’ll Need
- Numerate and accurate, with attention to detail on cash-ups
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Basic computer literacy (MS Office, email)
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
- Ability to work as part of a team in a fast-paced retail environment
Crucially, candidates who meet most of these criteria are welcome to be considered for the role.