Process Analyst

Purpose of the Role: The Centre of Excellence Specialist is responsible for overseeing the implementation of business analysis standards and practices across the organization. This role focuses on enhancing bank-wide business analysis procedures, ensuring high-quality deliverables, promoting best practices, coordinating professional communities, managing tools and resources, and monitoring the continuous improvement of business analysts’ performance.

Key Responsibilities:

• Standards and Practices:
  • Contribute to institutionalizing bank-wide business analysis and process engineering practices by focusing on assigned projects, squads, and business areas.
  • Improve consistency and quality of business analysis/process engineering artifacts and review deliverables for alignment with methods and standards.
  • Drive adoption of business analysis/process engineering gold standard services and capabilities.
• Training and Development:
  • Provide input into training curricula, certifications, and competency assessments.
  • Schedule and conduct skills assessments, create learning paths, and report results to management and individuals.
  • Guide, coach, and orientate Business Analysts/Process Engineers to ensure adherence to standards and high-quality deliverables.
• Communities of Practice:
  • Schedule, plan, and execute communities of practice, including impacts from other delivery disciplines.
  • Conduct follow-up meetings, surveys, and engage in gap closure activities to align practices and promote business analysis/process engineering.
• Tool Management:
  • Manage business aspects of tools related to Business Analysis/Process Engineering practices.
  • Participate in proof of concept tests on toolsets and compile business cases for investment in new tools.
• Continuous Improvement:
  • Analyze, compile, and report on interventions with Business Analysts/Process Engineers.
  • Track progress on continuous improvement and contribute to performance reviews.

Qualifications:

• Essential:
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees
  • 8+ years of solid Business Analysis experience
• Preferred:
  • BCom / Related Bachelor’s degree
  • CPBA or ADBA from FTI
  • BA diploma
  • SAFe certification
  • Knowledge of BABOK and Agile extension

Additional Information:

• Contribute to the improvement of methods based on trends and best practices.
• Ensure high-quality deliverables and standardized practices.
• Engage in ongoing knowledge sharing and professional development.