Work-Force
As a Personal Concierge Shopper, your role will be to provide exceptional customer service by offering advice and guidance on products, preparing orders for delivery, and assisting with customer queries. Your goal is to enhance the buying experience and resolve any issues to ensure complete customer satisfaction. You will be required to remain in-store during working hours and demonstrate resourcefulness, energy, and attention to detail.
Duties and Responsibilities:
- Customer Assistance:
- Provide expert advice and guidance to help customers make the best possible purchases.
- Support customers with in-person order placement and payment.
- Order Management:
- Accurately select, scan, and pack orders for delivery.
- Assist with order collection, packaging, loading, and payment as needed.
- Customer Interaction:
- Respond promptly and effectively to customer complaints and requests.
- Advise on suitable substitutes for discontinued or unavailable products.
- Ensure special instructions from customers are followed.
- Inventory and Reporting:
- Keep track of product offerings and availability.
- Report customer issues, supply shortages, and inferior products to management immediately.
- Team Collaboration:
- Collaborate with store departments to ensure efficient service delivery.
- Assist other team members in achieving common goals and follow lawful instructions from supervisors.
- Company Values:
- Consistently embody and demonstrate the Company’s values.
Job Requirements:
- Education:
- Matric (Grade 12) certificate.
- Location:
- Must be based in or closer to the store location.
- Language Skills:
- Fluent in English.
- Technical Skills:
- Ability to type in full sentences and effectively use communication tools.
Key Attributes:
- Excellent communication skills.
- Strong customer service orientation.
- Detail-oriented and resourceful.
- Energetic and proactive.
If you have a passion for delivering outstanding customer service and can thrive in a fast-paced retail environment, we encourage you to apply for the position of Personal Concierge Shopper