Work-Force
Operations Manager position available. Job Overview:
The Commercial Manager is tasked with achieving targeted unit sales and new business goals while ensuring sales and technical efficiency in managing the Commercial business in Cape Town. The role involves executing strategy, managing a commercial team, and maintaining strong customer relationships. The incumbent will be responsible for achieving financial targets, driving efficiency, and resolving escalated customer complaints.
Key Responsibilities:
- Achieve Targets:
- Meet targeted unit sales and new business objectives as per budget.
- Manage the district’s P&L responsibility.
- Achieve targeted revenue growth and attrition levels.
- Achieve targeted Operating Income (OI) contribution.
- Strategic Execution:
- Implement and execute commercial strategies effectively.
- Develop and maintain strong relationships with key stakeholders.
- Team Management:
- Oversee and drive the efficiency and effectiveness of the Cape Town Commercial Team.
- Manage both sales and technical teams in alignment with organizational goals.
- Customer Relations:
- Actively participate in the resolution of escalated customer complaints.
- Cross-Functional Collaboration:
- Play a critical role in a matrix management environment, collaborating with all role players to achieve objectives.
Minimum Qualifications and Experience:
- Education:
- University degree (minimum requirement).
- Experience:
- 3 years functional experience and 3-4 years managerial experience.
- Solid sales and marketing experience.
- Proven business development experience.
- Demonstrated results in keeping and delivering commitments.
- Skills:
- Strong customer focus and effective communication skills (both oral and written).
- High level comprehension of business processes, business finance, and the subscriber model.
- Strong business and financial acumen with the ability to link inputs to desired business results.
- Objective, open-minded, and innovative thinker.
Behavioural Competencies and Skills:
- Business Acumen:
- Excellent understanding of business dynamics and financial management.
- Interpersonal Skills:
- Strong verbal and written communication.
- Effective conflict management and negotiation skills.
- Ability to maintain and empower effective teams.
- Results-Driven:
- Focused on achieving goals and driving performance.
- Commitment to continuous improvement and customer satisfaction.