Loss Prevention Officer

Bring your skills as a Loss Prevention Officer to Cradock and join a team that moves fast. This Eastern Cape role is one to watch.

What This Role Involves

The organisation is investing in its Cradock operation, and this Loss Prevention Officer position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider Eastern Cape business.

In addition, the role suits a candidate who values consistency and clear communication. The Cradock operation runs on accurate work, steady relationships and a genuine respect for the people in the team.

Internal documentation, process notes and shared playbooks make it easier for the Loss Prevention Officer to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.

Quality is everyone’s job. Whether the Loss Prevention Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Eastern Cape is consistently high and consistently fair.

Career Growth

Career progression for this retail jobs role in Cradock depends on the hiring organisation’s policies, role requirements and business needs in Eastern Cape.

Notably, internal mobility is encouraged. People who start in Cradock have moved into roles in other branches, specialist functions and project teams across Eastern Cape.

Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Cradock team member.

Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.

About Cradock

On top of that, the role is based in Cradock, near the Port of Ngqura logistics hub. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Cradock and the broader Eastern Cape region.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Cradock, Eastern Cape.

Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Cradock.

Many candidates already living within reach of Cradock cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.

Your Team

You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Cradock group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.

Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.

Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.

Beyond that, the team structure and working relationships for this role in Cradock will be explained during the hiring process.

Where You’ll Work

Beyond that, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.

Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Cradock site adheres to the standards expected of a responsible South African employer.

Crucially, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.

On top of that, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Eastern Cape.

What Your Day Looks Like

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.

Importantly, the rhythm rewards people who plan ahead but also pivot quickly when Eastern Cape operations throw up the unexpected.

Beyond that, the Cradock office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Cradock.

Your Role

• Respond to customer queries, complaints and product returns
• Train new team members on store procedures and product knowledge
• Replenish stock and rotate displays in line with promotional cycles
• Operate point-of-sale systems and process payments accurately
• Maintain visual merchandising standards on the sales floor
• Support stock counts and assist with cycle-count investigations

Candidate Profile

• Awareness of consumer protection and B-BBEE principles
• Experience with stock counting and basic inventory principles
• Minimum of 1-2 years’ experience in a customer-facing retail role
• Numerate and accurate, with attention to detail on cash-ups
• Comfortable operating point-of-sale systems and handling cash
• Visual merchandising flair or formal training is an advantage

If your CV speaks to the points above, this role is worth a closer look.