Work-Force
Applications are warmly invited for a Loss Prevention Officer role based in Grahamstown. We welcome candidates from every background across Eastern Cape who are ready to grow with us.
What This Role Involves
The Loss Prevention Officer position is part of an ongoing recruitment drive across Eastern Cape. The brief has been shaped carefully, with a focus on delivery in Grahamstown and across the retail jobs space.
Beyond that, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Loss Prevention Officer taking on this position.
Crucially, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Grahamstown also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Your Workplace
Crucially, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Grahamstown site adheres to the standards expected of a responsible South African employer.
On top of that, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Growing With Us
Career progression here is real, not a slogan. The retail jobs space in Grahamstown offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in Eastern Cape.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Grahamstown team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Core Functions
- Monitor shrinkage indicators and flag suspicious activity
- Ensure compliance with health, safety and consumer protection regulations
- Conduct daily cash-ups and reconcile takings against the POS report
- Replenish stock and rotate displays in line with promotional cycles
- Respond to customer queries, complaints and product returns
- Promote loyalty programmes and capture customer information lawfully
Candidate Profile
- Ability to stand for long periods and work shifts including weekends
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Willingness to work public holidays and end-of-month peaks
- Customer-first mindset with a friendly, approachable manner
- Numerate and accurate, with attention to detail on cash-ups
- Comfortable operating point-of-sale systems and handling cash
- Awareness of consumer protection and B-BBEE principles
Candidates who meet most of these criteria are welcome to be considered for the role.