INTERN: PROVINCIAL OPERATIONS

DUTIES

• Uphold the image of Services SETA through professional behavior and administration of the reception area and office according to quality standards.
• Always adhere to corporate values and ethics when interacting with Services SETAs
• Welcome visitors and offer refreshments where necessary.
• Provide assistance to walk-in visitors wherever possible.
• Keep visitors informed of waiting times where necessary.
• Keep the reception clean and tidy at all times.
• Report maintenance issues promptly and monitor progress until they are resolved.
• Attend to the reception area at all times during office hours.
• Perform basic trouble shooting to correct minor problems.
• Attend to incoming calls efficiently and timeously in order to minimize customer waiting time.
• Route calls to the relevant people
• When callers are on hold, ensure that the person whom they want to speak to is aware of the pending call and keep the caller up to date with progress.
• Proactively take messages and ensure that all staff are aware of and receive their messages timeously.
• Screen calls in order to assist with queries or to route the callers to the correct area
• Photocopy and scan documentation upon request
• Filing
• Distribute documents correctly and timeously
• Provide typing services as requested
• Bind documents when requested
• Receive and dispatch courier packages
• Collate information for reporting
• Support Services SETA projects by:

• 1. Assist in scheduling of monitoring and evaluation visits
  2. Assist in scheduling of induction  visits
  3. Prepare site visits reports.
  4. Provide other project related clerical functions
• Support the office in conducting outreach and stakeholder engagements on and/or off-site

i.e. career exhibitions, stakeholder capacitation sessions.  

• National Senior Certificate or equivalent certification, at a minimum NQF 4
• A National Diploma or equivalent certification (NQF 6) in Business Administration or Public Administration or Office Administration or Project Management or Human Resources or equivalent certification