Infrastructure Specialist: End User Computing

Infrastructure Specialist: End User Computing position available. To maintain and support all meeting rooms and meeting room technologies, providing comprehensive IT support to the Executive Management team across the nation. This includes managing and troubleshooting audio-visual systems, unified communications platforms, and general IT support to senior management.

What You Will Do

• Meeting Room Support:
  • Manage and support meeting room technologies, including audio-visual and unified communications platforms.
  • Ensure the smooth operation of all meeting room equipment and technologies.
• IT Support:
  • Provide IT support to the Executive Management team, resolving technical issues and ensuring high-quality service.
  • Troubleshoot and resolve issues related to Microsoft Teams, Windows 10/11, and Microsoft Office 365.
• Technical Maintenance:
  • Perform regular maintenance and updates on meeting room systems and technologies.
  • Document IT systems and infrastructure, including configurations and changes.
• Collaboration Tools:
  • Support and manage collaboration tools such as Microsoft Teams, Power Platform, and Power BI.
  • Ensure integration and functionality of these tools within the company’s IT ecosystem.

Education

• Minimum: Grade 12 National Certificate / Vocational
• Ideal or Preferred: A relevant tertiary qualification in Information Technology or Information Technology – Computer Science; Bachelor’s Degree in Information Technology or Computer Science

Knowledge and Experience

• Minimum:
  • At least 3 years of experience with Microsoft Teams, Windows 10/11, and Microsoft Office 365.
  • At least 3 years of experience supporting senior management in general IT roles.
  • Experience with audio-visual/unified communications platforms and meeting room technologies.
• Ideal:
  • Over 3 years of experience with Apple and Apple MAC technologies.
  • Over 3 years of experience with Microsoft Intune.
• Knowledge:
  • Thorough understanding of end-user and distributed IT systems and infrastructure.
  • Knowledge of Microsoft Windows operating system architecture and application integration.
  • Familiarity with scripting tools such as VBScript, PowerShell, Python, and JavaScript.
  • Understanding of end-user hardware technologies and infrastructure service technologies (e.g., print management solutions).
  • Knowledge of cloud services (Azure, AWS, GCP) and Microsoft 365 services (Teams, Power Platform, Power BI).
• Ideal Knowledge:
  • Relevant industry cloud solution technologies (e.g., Office 365, Azure).
  • Video, voice, and collaboration services (e.g., Polycom, Cisco, Skype/Teams).
  • Virtual desktop technologies (e.g., VDI, Citrix, VMware).

Skills

• Strong communication skills and computer literacy (MS Word, MS Excel, MS Outlook).
• Excellent analytical and problem-solving skills with attention to detail.
• Ability to work independently and manage multiple tasks efficiently.

Additional Information

• Clear criminal and credit record required.