Work-Force
Step into a Guest Relations Officer role in Zeerust and make your mark across North West. The team is hiring now and wants to hear from sharp, committed candidates.
The Role
An experienced Guest Relations Officer is needed to support operations in Zeerust. The role forms part of how the business keeps its hospitality jobs portfolio strong in North West.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Quality is everyone’s job. Whether the Guest Relations Officer is processing a transaction, supporting a colleague or handling a customer query, the standard expected in North West is consistently high and consistently fair.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the hospitality jobs group in Zeerust.
Our Commitment to Transformation
Diverse teams build stronger workplaces. Applications are welcome from candidates of every background, language and community across North West, and recruitment is fair, transparent and aligned with the EE Act.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Zeerust.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across North West.
About Zeerust
The role is based in Zeerust, along the N4 Trans-Kalahari corridor. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Zeerust and the broader North West region.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Zeerust.
Many candidates already living within reach of Zeerust cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local North West economy.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Zeerust, North West.
What We Offer
You will join a team that values respectful collaboration, honest feedback and shared wins. The Zeerust colleagues take pride in supporting one another and in doing the hospitality jobs side of the business properly, day in and day out.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Zeerust teams.
Notably, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Zeerust keep progressing.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in North West.
Your Team
Importantly, you will join a tight-knit, collaborative team that knows the hospitality jobs side of the business inside out. The Zeerust group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Notably, the team mix in Zeerust reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Daily Duties
- Drive guest satisfaction scores and online review ratings
- Take orders accurately and deliver food and beverages to standard
- Operate point-of-sale systems and reconcile end-of-shift takings
- Set up rooms, function venues and outlets ahead of guest arrivals
- Manage stock, breakages and consumables for your section
- Prepare and present food in line with kitchen recipes and standards
- Comply with food safety, hygiene and health regulations at all times
What You’ll Need
- Physically able to stand for long periods in a fast-paced environment
- Genuine passion for hospitality, food and creating memorable experiences
- Clear criminal record and contactable references
- Computer literacy and experience with POS systems
- Relevant hospitality qualification or culinary diploma (advantageous)
- Sound knowledge of food safety and HACCP principles
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.