Work-Force
Step into a Floor Supervisor role in Ermelo and make your mark across Mpumalanga. The team is hiring now and wants to hear from sharp, committed candidates.
About the Opportunity
This Floor Supervisor role has been briefed against a clear set of outcomes for Ermelo. The successful candidate will work alongside an established team and will be expected to contribute meaningfully to the retail jobs pipeline across Mpumalanga.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Ermelo team.
Quality is everyone’s job. Whether the Floor Supervisor is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Mpumalanga is consistently high and consistently fair.
Growing With Us
Practically speaking, this role can grow with you. Strong performers in the retail jobs team in Ermelo have moved into senior, supervisory and specialist positions, and that journey is supported through coaching, training and exposure to bigger projects.
Internal mobility is encouraged. People who start in Ermelo have moved into roles in other branches, specialist functions and project teams across Mpumalanga.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Ermelo team member.
Where You’ll Work
The work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Ermelo site adheres to the standards expected of a responsible South African employer.
Importantly, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
What You’ll Be Doing
- Promote loyalty programmes and capture customer information lawfully
- Train new team members on store procedures and product knowledge
- Keep the store, change rooms and stockroom clean and organised
- Respond to customer queries, complaints and product returns
- Operate point-of-sale systems and process payments accurately
- Assist with receiving deliveries and verifying goods against invoices
- Monitor shrinkage indicators and flag suspicious activity
What You’ll Need
- Willingness to work public holidays and end-of-month peaks
- Honest, dependable and security-aware in line with shrinkage controls
- Ability to stand for long periods and work shifts including weekends
- Ability to work as part of a team in a fast-paced retail environment
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Matric / National Senior Certificate (Grade 12)
- Comfortable operating point-of-sale systems and handling cash
If most of these boxes are ticked, you are encouraged to put your name forward.