Financing Consultant

Job Purpose: To establish and maintain customer and business relationships while providing banking-related support services. This role focuses on promoting and selling vehicle and asset financing, personal loans (both secured and unsecured), and value-added products through contact centre and digital technologies.

Key Responsibilities:

• Sales and Product Promotion:
  • Sell vehicle and asset financing, personal loans, and related value-adding products.
  • Upsell and cross-sell iMasFinance products.
• Customer Interaction:
  • Liaise with members/customers, employer groups, dealerships, and other stakeholders.
  • Conduct customer affordability and repayment ability assessments.
  • Analyze customer financial positions and recommend appropriate solutions.
  • Conclude sales deals, process, and finalize loan applications.
• Service Delivery:
  • Deliver efficient and effective member/customer service.
  • Retain and maintain relationships with existing members/customers and stakeholders.
  • Establish new relationships with members/customers and stakeholders.
• Risk Management:
  • Identify potential risks and communicate them to relevant parties.

Qualifications & Experience:

• Education:
  • Matric with Mathematics and/or Accounting (Essential)
  • FAIS Recognised Qualification or Certificate for Representatives (Essential)
  • Regulatory Examination (Recommended)
• Experience:
  • Minimum of 2 years’ experience within the financial/banking industry, including vehicle/asset finance.
  • Valid Driver’s License Code 8 (Essential)
  • Computer Literacy (MS Office) (Essential)

Knowledge and Skills:

• Understanding of Contact Centre and Digital Technology Sales.
• Strong customer experience and service delivery skills.
• Knowledge of quality assurance, sales, and marketing.
• Proficiency in retention processes and procedures.
• Exceptional knowledge of financing products.
• Knowledge of applicable legislation (e.g., FAIS and NCA).
• Financial industry and market knowledge.
• Excellent communication, selling, negotiation, and interpersonal skills.
• Working knowledge of financing products.

This role is ideal for individuals with a strong background in finance and customer service, who are adept at using digital technologies for sales and have a solid understanding of financial products and legislation.