Call Centre Agent

We are seeking a motivated Call Centre Agent to join our team in Johannesburg, Gauteng. This role involves handling inbound and outbound calls while delivering exceptional customer service.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Address customer inquiries, resolve issues, and provide accurate information.
• Maintain and update customer records in the system.
• Follow up on customer interactions and ensure satisfactory resolutions.
• Meet performance targets and contribute to team goals.

Qualifications and Skills:

• Previous experience in a call centre or customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in call centre software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle high call volumes.

Education:

• Matric certificate required; further qualifications in customer service or related fields are advantageous.