Work-Force
We are seeking a motivated Call Centre Agent to join our team in Johannesburg, Gauteng. This role involves handling inbound and outbound calls while delivering exceptional customer service.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Address customer inquiries, resolve issues, and provide accurate information.
- Maintain and update customer records in the system.
- Follow up on customer interactions and ensure satisfactory resolutions.
- Meet performance targets and contribute to team goals.
Qualifications and Skills:
- Previous experience in a call centre or customer service role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in call centre software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle high call volumes.
Education:
- Matric certificate required; further qualifications in customer service or related fields are advantageous.