Work-Force
This is a current vacancy. We believe great workplaces are built on great people. We are looking for a Customer Service Representative in Johannesburg, and we encourage applicants from across Gauteng to consider this opportunity.
About This Position
The organisation is investing in its Johannesburg operation, and this Customer Service Representative position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider Gauteng business.
Day-to-day, the role balances focused delivery with the kind of collaboration that keeps things moving. The successful candidate is trusted to make sensible decisions inside the agreed scope, with line-management support whenever a sounding board is useful.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Johannesburg much easier.
What Your Day Looks Like
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
On top of that, the rhythm rewards people who plan ahead but also pivot quickly when Gauteng operations throw up the unexpected.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Johannesburg.
About Johannesburg
Johannesburg continues to grow as an employment hub in Gauteng, with near the Midrand technology hub. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Many candidates already living within reach of Johannesburg cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Gauteng economy.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Johannesburg, Gauteng.
Our Commitment to Transformation
On top of that, the organisation supports a respectful workplace. Applications are welcome from suitably qualified candidates across Gauteng, and recruitment is intended to be fair and transparent.
In addition, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Gauteng.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Key Responsibilities
- Respond to customer queries, complaints and product returns
- Prepare daily, weekly and monthly sales reports for the store manager
- Support stock counts and assist with cycle-count investigations
- Promote loyalty programmes and capture customer information lawfully
- Assist with receiving deliveries and verifying goods against invoices
- Ensure compliance with health, safety and consumer protection regulations
- Up-sell and cross-sell products in line with branch sales targets
- Operate point-of-sale systems and process payments accurately
What You’ll Need
- Comfortable operating point-of-sale systems and handling cash
- Experience with stock counting and basic inventory principles
- Any checks required by law or the specific duties will be explained during the hiring process
- Visual merchandising flair or formal training is an advantage
- Willingness to work public holidays and end-of-month peaks
- Numerate and accurate, with attention to detail on cash-ups
Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.