Work-Force
Bring your skills as a Customer Service Representative to Roodepoort and join a team that moves fast. This Gauteng role is one to watch.
About This Position
The Customer Service Representative position is part of an ongoing recruitment drive across Gauteng. The brief has been shaped carefully, with a focus on delivery in Roodepoort and across the retail jobs space.
On top of that, the organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Customer Service Representative taking on this position.
Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Gauteng is consistently high and consistently fair.
Meet the Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Roodepoort group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
On top of that, the team structure and working relationships for this role in Roodepoort will be explained during the hiring process.
The Environment
Equally, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Notably, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Roodepoort site adheres to the standards expected of a responsible South African employer.
Key Outputs
- Maintain visual merchandising standards on the sales floor
- Train new team members on store procedures and product knowledge
- Greet customers and provide a friendly, helpful in-store experience
- Conduct daily cash-ups and reconcile takings against the POS report
- Ensure compliance with health, safety and consumer protection regulations
- Prepare daily, weekly and monthly sales reports for the store manager
- Support stock counts and assist with cycle-count investigations
What You’ll Need
- Visual merchandising flair or formal training is an advantage
- Comfortable operating point-of-sale systems and handling cash
- Any checks required by law or the specific duties will be explained during the hiring process
- Willingness to work public holidays and end-of-month peaks
- Numerate and accurate, with attention to detail on cash-ups
- Basic computer literacy (MS Office, email)
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
Candidates who meet most of these criteria are welcome to be considered for the role.