Work-Force
Role: Customer Service Representative. Location: Westville, KwaZulu-Natal. The team is hiring and seeks a candidate who can step in and deliver from week one.
What This Role Involves
The organisation is investing in its Westville operation, and this Customer Service Representative position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider KwaZulu-Natal business.
Communication runs both ways. Managers across the retail jobs team in KwaZulu-Natal make time for one-to-ones, and people are expected to speak up early when something needs attention.
Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in KwaZulu-Natal is consistently high and consistently fair.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Westville teams, and the new Customer Service Representative will feel that from the first week.
Growing With Us
Career progression here is real, not a slogan. The retail jobs space in Westville offers a clear runway from delivery into team leadership and beyond, and managers sit down with each team member regularly to map out the next step in KwaZulu-Natal.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Westville team member.
Internal mobility is encouraged. People who start in Westville have moved into roles in other branches, specialist functions and project teams across KwaZulu-Natal.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Diversity and Inclusion
Inclusion is a core part of how the team operates. This is an equal-opportunity employer, and candidates from all communities — including women, youth and persons living with disabilities — are encouraged to apply for this role in Westville.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across KwaZulu-Natal.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Westville.
What We Offer
Few roles let you see the impact of your work as quickly as this one. Every shift, project and decision in Westville contributes to real outcomes for clients and colleagues across the retail jobs space in KwaZulu-Natal.
In addition, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Westville keep progressing.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in KwaZulu-Natal.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Westville teams.
About the Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Westville group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
In addition, the team mix in Westville reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Core Functions
- Up-sell and cross-sell products in line with branch sales targets
- Operate point-of-sale systems and process payments accurately
- Prepare daily, weekly and monthly sales reports for the store manager
- Promote loyalty programmes and capture customer information lawfully
- Train new team members on store procedures and product knowledge
- Greet customers and provide a friendly, helpful in-store experience
- Replenish stock and rotate displays in line with promotional cycles
- Maintain visual merchandising standards on the sales floor
Minimum Requirements
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Experience with stock counting and basic inventory principles
- Numerate and accurate, with attention to detail on cash-ups
- Visual merchandising flair or formal training is an advantage
- Willingness to work public holidays and end-of-month peaks
- Awareness of consumer protection and B-BBEE principles
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.