Work-Force
A Customer Service Representative position is being filled in Hazyview. Suitable candidates from across Mpumalanga are invited to submit their applications for review.
What This Role Involves
An experienced Customer Service Representative is needed to support operations in Hazyview. The role forms part of how the business keeps its retail jobs portfolio strong in Mpumalanga.
The organisation keeps reporting lines clean and expectations realistic. Performance is measured against a small, agreed set of metrics, and there are no surprise yardsticks for the Customer Service Representative taking on this position.
Internal documentation, process notes and shared playbooks make it easier for the Customer Service Representative to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Hazyview.
Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Mpumalanga is consistently high and consistently fair.
The Environment
On top of that, the work environment is fast-paced and customer-facing. Expect long periods on your feet, weekend and public-holiday shifts, and the energy that comes with a busy retail floor.
Notably, the role is intended to operate under the hiring organisation’s workplace conduct, health and safety policies in Mpumalanga.
Health, safety and well-being are taken seriously. Current policies and procedures are maintained, and the Hazyview site adheres to the standards expected of a responsible South African employer.
Importantly, the working environment is set up to give the team the focus needed for deeper work, while keeping collaboration and quick problem-solving close at hand.
About Hazyview
Importantly, the role is based in Hazyview, close to the Komatipoort border post. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Hazyview and the broader Mpumalanga region.
Many candidates already living within reach of Hazyview cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Mpumalanga economy.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Hazyview, Mpumalanga.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Hazyview.
Your Team
Notably, the team you will be working with is fast-paced and energetic. Things move quickly across the Hazyview office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Mpumalanga operations get busy.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
In addition, the team structure and working relationships for this role in Hazyview will be explained during the hiring process.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Frequently Asked Questions
Is reasonable accommodation supported for applicants with disabilities?
Yes. The hiring team is committed to inclusive recruitment and engages on reasonable accommodation as part of the process.
Is this position open to candidates from other provinces?
Applications are welcome from suitably qualified candidates who can meet the advertised location and work-schedule requirements.
Is this position open to recent graduates?
Beyond that, yes. Provided the minimum requirements listed above are met, graduates are warmly encouraged to put their names forward.
Why This Role
You will join a team that values respectful collaboration, honest feedback and shared wins. The Hazyview colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.
Crucially, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.
Equally, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
Diversity and Inclusion
Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Hazyview.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Practically speaking, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Hazyview.
Notably, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Mpumalanga.
Day in the Life
Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.
In addition, the Hazyview office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.
Practically speaking, the rhythm rewards people who plan ahead but also pivot quickly when Mpumalanga operations throw up the unexpected.
No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Hazyview.
Core Functions
- Prepare daily, weekly and monthly sales reports for the store manager
- Train new team members on store procedures and product knowledge
- Maintain visual merchandising standards on the sales floor
- Support stock counts and assist with cycle-count investigations
- Promote loyalty programmes and capture customer information lawfully
- Respond to customer queries, complaints and product returns
Who We’re Looking For
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
- Numerate and accurate, with attention to detail on cash-ups
- Ability to work as part of a team in a fast-paced retail environment
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.