Work-Force
A Customer Service Representative is needed in Johannesburg. The role focuses on consistent delivery, accurate work and clear communication across the Gauteng operation.
What This Role Involves
This Customer Service Representative role sits within the retail jobs function in Johannesburg. It offers a defined scope, clear measures of success, and the support of an experienced team across Gauteng.
The role suits a candidate who values consistency and clear communication. The Johannesburg operation runs on accurate work, steady relationships and a genuine respect for the people in the team.
Tools, systems and information are there to support the role rather than slow it down. The company continues to invest in the technology that backs its Johannesburg teams, and the new Customer Service Representative will feel that from the first week.
Your Future Here
Career progression for this retail jobs role in Johannesburg depends on the hiring organisation’s policies, role requirements and business needs in Gauteng.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Johannesburg team member.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Why This Role
In addition, the hiring organisation may provide onboarding or skills development for this retail jobs role in Johannesburg; the available support will be confirmed in the final vacancy details for Gauteng.
On top of that, career development may be available depending on the role, business needs and the hiring organisation’s policies.
On top of that, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Your Team
On top of that, the team you will be working with is fast-paced and energetic. Things move quickly across the Johannesburg office, and the people who thrive here are the ones who plan ahead, communicate openly and pick up the slack when Gauteng operations get busy.
Importantly, the team structure and working relationships for this role in Johannesburg will be explained during the hiring process.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Key Responsibilities
- Operate point-of-sale systems and process payments accurately
- Maintain visual merchandising standards on the sales floor
- Greet customers and provide a friendly, helpful in-store experience
- Promote loyalty programmes and capture customer information lawfully
- Keep the store, change rooms and stockroom clean and organised
Candidate Profile
- Experience with stock counting and basic inventory principles
- Awareness of consumer protection and B-BBEE principles
- Ability to work as part of a team in a fast-paced retail environment
- Any checks required by law or the specific duties will be explained during the hiring process
- Willingness to work public holidays and end-of-month peaks
- Numerate and accurate, with attention to detail on cash-ups
- Minimum of 1-2 years’ experience in a customer-facing retail role
If most of these boxes are ticked, you are encouraged to put your name forward.