Work-Force
Bring your skills as a Customer Service Representative to Ermelo and join a team that moves fast. This Mpumalanga role is one to watch.
About This Position
The organisation is investing in its Ermelo operation, and this Customer Service Representative position reflects that commitment. The successful candidate will work across the retail jobs function and contribute to the wider Mpumalanga business.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Ermelo team.
Stakeholders for this position include line managers, peers across the retail jobs team and trusted external partners. Building those relationships early makes the next twelve months in Ermelo much easier.
Quality is everyone’s job. Whether the Customer Service Representative is processing a transaction, supporting a colleague or handling a customer query, the standard expected in Mpumalanga is consistently high and consistently fair.
About Ermelo
Practically speaking, the role is based in Ermelo, within the Highveld coal corridor. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Ermelo and the broader Mpumalanga region.
Many candidates already living within reach of Ermelo cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Mpumalanga economy.
Candidates should review the listed location, schedule and travel requirements before applying for this role in Ermelo, Mpumalanga.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Ermelo.
Why Join Us
Crucially, the hiring organisation may provide onboarding or skills development for this retail jobs role in Ermelo; the available support will be confirmed in the final vacancy details for Mpumalanga.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
Notably, the package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Practically speaking, the role’s development opportunities, training and benefits, if offered, will be set out in the final vacancy details.
Your Future Here
Equally, career progression for this retail jobs role in Ermelo depends on the hiring organisation’s policies, role requirements and business needs in Mpumalanga.
Growth conversations happen at a regular cadence — not just at year-end — so the path forward stays current and realistic for every Ermelo team member.
Internal mobility is encouraged. People who start in Ermelo have moved into roles in other branches, specialist functions and project teams across Mpumalanga.
Training is a mix of formal courses, structured on-the-job learning and exposure to broader projects, all geared at building practical skills.
Equal Opportunity
Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Ermelo.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Practically speaking, the hiring organisation’s applicable employment-equity and inclusion practices will be explained in the final vacancy details for Mpumalanga.
Importantly, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Ermelo.
Key Responsibilities
- Assist with receiving deliveries and verifying goods against invoices
- Train new team members on store procedures and product knowledge
- Keep the store, change rooms and stockroom clean and organised
- Operate point-of-sale systems and process payments accurately
- Replenish stock and rotate displays in line with promotional cycles
- Conduct daily cash-ups and reconcile takings against the POS report
- Monitor shrinkage indicators and flag suspicious activity
- Up-sell and cross-sell products in line with branch sales targets
Minimum Requirements
- Willingness to work public holidays and end-of-month peaks
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Clear verbal communication skills appropriate to the role; additional languages are an advantage
- Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
- Experience with stock counting and basic inventory principles
Beyond that, candidates who meet most of these criteria are welcome to be considered for the role.