Customer Service Representative

A vacancy has been confirmed for a Customer Service Representative based in Colesberg, Northern Cape. The successful candidate will join an established team within the retail jobs function.

The Role

The Customer Service Representative vacancy forms part of how the Colesberg branch keeps performing. It pairs day-to-day delivery with longer-running priorities that keep the retail jobs side of the business moving forward.

Communication runs both ways. Managers across the retail jobs team in Northern Cape make time for one-to-ones, and people are expected to speak up early when something needs attention.

Reasonable working hours and respectful planning are part of how the role runs. The team values strong delivery, and load is balanced fairly across the retail jobs group in Colesberg.

Working in Colesberg

Crucially, the role is based in Colesberg, along the N14 trade route. Public transport links and parking are within easy reach, making the daily commute manageable for candidates living across Colesberg and the broader Northern Cape region.

Candidates should review the listed location, schedule and travel requirements before applying for this role in Colesberg, Northern Cape.

Many candidates already living within reach of Colesberg cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Northern Cape economy.

Day in the Life

Your day usually starts before the doors open, walking the floor, checking displays and making sure tills are float-ready. As customers arrive, you switch into service mode, moving between till points, fitting rooms and the stockroom, helping shoppers find what they need and keeping a quiet eye on shrinkage. By the afternoon, you might be receiving a delivery, training a new team member or planning the next promotion, and by close of business you’re cashing up, balancing reports and getting the store ready to do it all again tomorrow.

Equally, the Colesberg office buzzes through peak hours and settles into focused, productive lulls in between, giving you time to plan and reset before the next stretch of work.

No two days look exactly the same — and that variety is part of what keeps the role engaging for the right candidate in Colesberg.

Key Outputs

• Maintain visual merchandising standards on the sales floor
• Conduct daily cash-ups and reconcile takings against the POS report
• Promote loyalty programmes and capture customer information lawfully
• Up-sell and cross-sell products in line with branch sales targets
• Replenish stock and rotate displays in line with promotional cycles
• Prepare daily, weekly and monthly sales reports for the store manager
• Monitor shrinkage indicators and flag suspicious activity
• Ensure compliance with health, safety and consumer protection regulations

Minimum Requirements

• Honest, dependable and security-aware in line with shrinkage controls
• Visual merchandising flair or formal training is an advantage
• Able to perform the essential standing and customer-service duties, with reasonable accommodation where applicable
• Any checks required by law or the specific duties will be explained during the hiring process
• Minimum of 1-2 years’ experience in a customer-facing retail role
• Awareness of consumer protection and B-BBEE principles

Potential is considered alongside experience, so candidates who tick most of these boxes should still be considered.