Work-Force
Whether you are an experienced Customer Service Representative or stepping into the role for the first time, there is space for you in Zeerust. The team hires on merit and across communities in North West.
About the Opportunity
This Customer Service Representative role sits within the retail jobs function in Zeerust. It offers a defined scope, clear measures of success, and the support of an experienced team across North West.
Communication runs both ways. Managers across the retail jobs team in North West make time for one-to-ones, and people are expected to speak up early when something needs attention.
Internal documentation, process notes and shared playbooks make it easier for the Customer Service Representative to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Based in Zeerust
Zeerust continues to grow as an employment hub in North West, with near the Hartbeespoort tourism node. This role gives you a foothold in one of its busier business communities, with access to the local services, suppliers and partners that keep the work moving.
Many candidates already living within reach of Zeerust cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local North West economy.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Zeerust.
Why This Role
You will join a team that values respectful collaboration, honest feedback and shared wins. The Zeerust colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.
Career development may be available depending on the role, business needs and the hiring organisation’s policies.
The package, working arrangements and any available support will be confirmed by the hiring organisation for this vacancy.
Our Commitment to Transformation
Inclusive recruitment is part of the organisation’s employment practices. Applicants are assessed on relevant qualifications, skills and experience for this role in Zeerust.
Notably, inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Zeerust.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Daily Duties
- Train new team members on store procedures and product knowledge
- Keep the store, change rooms and stockroom clean and organised
- Respond to customer queries, complaints and product returns
- Maintain visual merchandising standards on the sales floor
- Promote loyalty programmes and capture customer information lawfully
- Monitor shrinkage indicators and flag suspicious activity
- Greet customers and provide a friendly, helpful in-store experience
Minimum Requirements
- Visual merchandising flair or formal training is an advantage
- Numerate and accurate, with attention to detail on cash-ups
- Basic computer literacy (MS Office, email)
- Minimum of 1-2 years’ experience in a customer-facing retail role
- Customer-first mindset with a friendly, approachable manner
- Awareness of consumer protection and B-BBEE principles
- Any checks required by law or the specific duties will be explained during the hiring process
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.