Work-Force
The organisation is recruiting a Customer Service Representative for its Mthatha operation. The role forms part of a wider retail jobs portfolio across Eastern Cape.
About the Opportunity
An experienced Customer Service Representative is needed to support operations in Mthatha. The role forms part of how the business keeps its retail jobs portfolio strong in Eastern Cape.
Expect a structured first ninety days, with onboarding milestones, regular check-ins, and an early focus on getting comfortable with the systems and processes that underpin the Mthatha team.
Practically speaking, the role has been written to be sustainable, not just busy. Strong output is expected, and managers in Mthatha also pay attention to recovery, learning and the kind of breathing room that keeps people doing good work over time.
Internal documentation, process notes and shared playbooks make it easier for the Customer Service Representative to step into the retail jobs workflow quickly. Institutional knowledge is well-organised, so people are not reinventing the wheel from one week to the next.
Our Commitment to Transformation
Notably, the organisation is committed to transformation and equal opportunity. Hiring is on merit, and applications are actively encouraged from women, youth, people with disabilities and other historically disadvantaged groups in line with the Employment Equity plan and B-BBEE objectives.
Inclusive hiring extends through onboarding and into how teams operate every day. Respectful, fair conduct is expected from every team member in Mthatha.
B-BBEE compliance is more than a scorecard here. It informs how the business invests in skills development, supplier diversity and community engagement across the country.
Practical steps back the words. Structured EE reporting, transformation initiatives and learnership programmes give real opportunities to candidates from across Eastern Cape.
Your Team
You will join a tight-knit, collaborative team that knows the retail jobs side of the business inside out. The Mthatha group is a healthy mix of experienced operators and newer joiners, all of whom share a strong commitment to delivery and to one another.
Line management is hands-on without being heavy. Expect regular one-to-ones, honest feedback and the support needed to do good work consistently.
Collaboration is the default working mode. Whether picking up a quick query or working through a complex project, you will find colleagues willing to lean in and help.
Notably, the team mix in Mthatha reflects a balance of experienced operators and emerging talent, with deliberate space for diverse voices and backgrounds.
Why This Role
Practically speaking, you will join a team that values respectful collaboration, honest feedback and shared wins. The Mthatha colleagues take pride in supporting one another and in doing the retail jobs side of the business properly, day in and day out.
Recognition matters here. Strong performers are noticed quickly, and many promotions across the business have started in the Mthatha teams.
Benefits are clear and consistent. Beyond the package on offer, the role includes the supports you would expect from an established South African employer in Eastern Cape.
Crucially, the company reinvests in its people: paid training, internal moves and the chance to take on bigger projects are all part of how careers in Mthatha keep progressing.
About Mthatha
Working in Mthatha means a place near the Mthatha regional service centre, with a steady flow of activity and a strong local economy. The team has built solid relationships across the Eastern Cape region, and the Mthatha office benefits from those long-standing connections.
If you are relocating, the team can share practical pointers on neighbourhoods, transport and the typical pace of life in Mthatha, Eastern Cape.
Accessibility is taken seriously: where the role allows, the team works toward a balance of in-office presence and flexibility for candidates based in and around Mthatha.
Many candidates already living within reach of Mthatha cite the location as one of the role’s quiet wins, with shorter commutes and a real sense of being plugged into the local Eastern Cape economy.
Daily Duties
- Promote loyalty programmes and capture customer information lawfully
- Up-sell and cross-sell products in line with branch sales targets
- Train new team members on store procedures and product knowledge
- Keep the store, change rooms and stockroom clean and organised
- Prepare daily, weekly and monthly sales reports for the store manager
- Monitor shrinkage indicators and flag suspicious activity
- Conduct daily cash-ups and reconcile takings against the POS report
Essential Criteria
- Willingness to work public holidays and end-of-month peaks
- Customer-first mindset with a friendly, approachable manner
- Basic computer literacy (MS Office, email)
- A clear criminal record verified through approved screening providers
- Experience with stock counting and basic inventory principles
- Visual merchandising flair or formal training is an advantage
- Honest, dependable and security-aware in line with shrinkage controls
Each application is reviewed carefully, and strong matches against the criteria above will move forward in the process.